Link telematics technologies gather and present data from your equipment, materials and people. With easy access to your data, you get the insights you need to take fleet management to a new level.
Remote troubleshoot* enables your Cat® dealer to run diagnostic testing on your connected machine, pinpointing potential issues while the machine is in operation. Dealer technicians can efficiently diagnose the cause of a fault code or alarm. If a repair is required, remote troubleshoot ensures the technician arrives with the correct parts, service tools, and instructions, allowing the repair to be completed correctly in a single visit. This helps your machine be back up and running as soon as possible, saving you time and money.
A remote troubleshoot session is initiated via the remote services website, using a unique link. The machine must be powered on, and can be in operation during troubleshoot session. During the session, the dealer will receive critical, real-time information on the machine. A dealer technician can then arrive on the job site with the necessary parts and tools to perform the required repairs, rectifying any issues quickly and efficiently.
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