Throughout January the management team, the champions and the dealership worked together to refine the day-to-day operations while also looking at the broader picture. What improvements could they make? What data did they have? How were they demonstrating the capabilities required?
By February, the team had submitted their part of the assessment process. This constituted an array of individual proofs, data-based evidence and additional annotations and comments to CAT. This was followed up by an assessment visit by CAT staff to see the dealership, talk to the staff and corroborate the submission’s contents.
Simon Griffiths and Mehul Attree visited the site and spent much of their time overseeing day-to-day operations, asking questions and comparing the submitted evidence with the in-the-flesh reality. During their visit both took comprehensive notes, which along with the submitted evidences, go towards the scoring of each attribute, which were finalised in Early March, leading to the awarding of a Silver Medal to the dealership.
When we combine personal responsibility with working together as a group, we can magnify the results beyond what any individual might achieve.
The champions that oversaw the individual criteria of the SEP assessment for the Tanzanian dealership took responsibility for their work, and by doing so together, they improved the standing of the dealership, further improving the quality of Mantrac’s offering in the region and showed themselves to be one of the best dealerships in Africa and across the world.
Their efforts have elevated the Tanzania dealership so that it is now the standard bearer for how a dealership should operate and will be the bar by which others are measured.