The enemy? Downtime.
Our solution: An easy-to-use customer and dealer app called Cat Inspect to complete machine inspections.
Our app allows customers to download and complete Caterpillar and user-defined inspections, with the option to include additional information such as images, comments and ratings for their entire fleet. Customers can also identify preventative maintenance needs, complete daily safety walkarounds and customised inspections with their smartphones.
But don’t take our word for it. Customers and dealers around the world are using Cat Inspect and we recently hit the 1 millionth completed inspection in 2019, marking the first time we’ve hit that benchmark in a single year. But it gets better. Over 51 percent of those inspections resulted in a recommended action, helping our customers be more proactive and prevent problems before they happen.
“Roughly 90% of machine failure are preventable through regular inspections, timely service and wear part replacement,” Brandon Lynn, Program Consultant for Caterpillar said. “Digital inspections provide real-time information for our customers that they can review, retain or even print to help that will aid their business decisions.”
Cat Inspect is one more tool to help us build a closer relationship with our customers so they can be more successful working with us than they can be working with anyone else.